Terms & Conditions

Our Services

We transport your bicycle to and from cycling events. Our service is aimed at cyclists who wish to fly to the race or want to car pool together and not have to go through the cumbersome process of worrying how to get your bicycle to the race/event.

General Terms

We confirm that the utmost care will be exercised during the transportation of bicycles to and from events. We will not be liable for any action, damage, claim, cost or expense that may arise directly or indirectly as a consequence of any act and/or omission on our part, including our employees and/or agents (including negligence and gross negligence, except to the extent impermissible in terms of the Consumer Protection Act).

Dropping off Bicycles

Bicycles have to be dropped off at the selected drop off point.  Drop off times vary for every race/event and will be confirmed personally.  No disassembly of your bicycle required. We realise the value and costs associated with bicycles, and we guarantee that we will take care of your bicycle as if it were our own. A box will be provided for extras such as helmets, shoes, water bottles and other devices that are not permanently fastened to the bicycle.

Refund Policy

The provision of goods and services by A ride 4 my bike is subject to availability. In cases of unavailability (ie we cannot deliver your bicycle to or from your chosen event due to reasons on our side), A ride 4 my bike will refund the client in full.

Cancellations

All cancellations received within a period of more than 30 days before the date of the specific race for which the booking was made, will be entitled to a 50% refund of the booking price paid for that specific race. Thereafter there is no refund – however, you may transfer the service to someone else or postpone the service to another event, where available, based on the discretion of the company.

Personal Information

A ride 4 my bike shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, ‘personal information’ shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.

Your Information

Through the act of booking a bicycle for transportation with ourselves, you give us express permission for A ride 4 my bike to make use of the personal information obtained in order to contact you with regards to the booked event, future events, further business opportunities and database interests.

Ownership

Ownership of the bicycle always rests with the client, and is never transferred to A ride 4 my bike during transportation of the bicycle. A ride 4 my bike retains ownership over all material used in order to transport the bicycle, such as the boxes, fastening materials, identification items and so on.

Payment Options

Your bookings will be confirmed on receipt of proof of payment. Payment may be made via PayFast using Visa and MasterCard credit cards or by bank transfer into the A ride 4 my bike bank account, the details available on our Bicycle Booking page. When making use of EFT payments, kindly provide your order number as reference number on the payment.

Card Security

Credit card transactions will be acquired for A ride 4 my bike via PayFast who are the approved payment gateway. PayFast is a licensed System Operator with the Payments Association of South Africa (PASA). PayFast is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to Payfast to view their Security & Fraud Prevention Policy.

Separate Details

Please note that your customer details will be stored separately from card details. Customer details will be stored by A ride 4 my bike. Card details will be stored separately, card details which are entered by the client on Payfast’s secure site. For more details, refer to Payfast.

Our Responsibility

A ride 4 my bike takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Insurance Options

It is your responsibility to obtain sufficient insurance cover for your bike while left in our custody. We are in no way involved with insurance cover for your items, other than potentially referring you to a third party who may assist you with same. In such an instance that agreement will be between yourself and the third party, not ourselves.

No Liability

In addition to what is set out above we will not be liable for any claim and/or damages sustained as a consequence of any act or failure which is beyond our reasonable control and shall include but not be limited to, war, strike, riot, crime, or an event described as an act of God such as storms, flooding, earthquake, etc.

Variation

A ride 4 my bike may, in its sole discretion, change this agreement or any part thereof at any time without notice.